Terms and Conditions of Sale
1. Confidentiality
WTA Technologies is committed to protecting the confidentiality of all personal and business information provided by customers during the purchasing process. Customer data is handled securely and used solely for the purposes of order processing, customer support, and compliance with applicable laws and regulations.
2. Customer Service
Our Customer Service Team is available to assist with questions, requests, complaints, and any issues related to orders or products.
For all inquiries, please contact:
International Sales & General Support
Ricardo Rojas
📧 usa1@wtatech.com
📞 +1 (979) 286-3131
Technical Support & Product Maintenance
📧 support@wtatech.com
3. Shipping Policy
Estimated delivery times are provided during the checkout process and are calculated in business days.
Delivery times are estimates only and may vary depending on destination, customs clearance procedures, carrier performance, weather conditions, or other circumstances beyond WTA Technologies’ control.
WTA Technologies shall not be held responsible for delays caused by carriers, customs authorities, strikes, transportation disruptions, or force majeure events.
Shipping costs are calculated at checkout based on the destination, package dimensions, and selected shipping method.
4. Right of Withdrawal (Consumer Purchases)
Consumers located in jurisdictions where applicable law grants a cooling-off or withdrawal period may exercise such rights in accordance with local consumer protection regulations.
To qualify for a cancellation and refund:
- The request must be submitted within the legally applicable withdrawal period.
- The product must be returned unused, undamaged, and in its original packaging.
- All accessories, manuals, and documentation must be included.
Customers must contact Customer Service before returning any product to obtain return instructions.
Refunds will be processed after the returned product has been received and inspected.
WTA Technologies reserves the right to refuse refunds for products that do not meet the return requirements described herein.
5. Returns and Exchanges
5.1 Return Authorization
Customers must contact WTA Technologies before returning any product. Returns sent without prior authorization may be refused.
5.2 Return Documentation
Returned products must include:
- Proof of purchase or order confirmation.
- A written description of the reason for the return.
- All original accessories and packaging.
Failure to provide the required documentation may delay processing.
5.3 Refund Processing
Refunds will be processed after inspection and approval of the returned item.
Refunds may be issued using the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
5.4 Credit Card Payments
For purchases made by credit card, refunds will be submitted to the card issuer. The appearance of the credit on the customer's statement is subject to the policies and processing times of the card provider.
5.5 Bank Transfers and Other Payment Methods
For purchases paid by bank transfer or other direct payment methods, refunds will be issued to an account designated by the customer, subject to verification and applicable regulations.
5.6 Defective Products
Defective products must be reported within the applicable warranty period.
Products reported as defective may be required to undergo inspection by WTA Technologies before repair, replacement, or refund is approved.
If no defect is found during inspection, the product may be returned to the customer.
5.7 Shipping Damage or Incorrect Orders
Customers should inspect products immediately upon delivery.
If a package arrives damaged, opened, contains incorrect items, or shows signs of tampering, customers should notify WTA Technologies as soon as possible and, when practical, refuse delivery.
Claims related to shipping damage, missing items, or incorrect products should be reported within 72 hours of receipt.
6. Accepted Payment Methods
WTA Technologies may accept one or more of the following payment methods:
- Credit and debit cards
- Bank transfers
- Electronic payment platforms
- Other payment methods displayed at checkout
All orders are subject to payment verification and approval.
WTA Technologies reserves the right to request additional information when necessary to verify a transaction.
7. Order Processing and Delivery Times
7.1 Credit Card Orders
Orders paid by credit card will be processed after payment authorization and verification have been successfully completed.
7.2 Bank Transfer Orders
Orders paid by bank transfer will be processed after payment confirmation has been received from the financial institution.
Delivery estimates begin once payment confirmation is completed.
8. Sales Territory
WTA Technologies sells products internationally where permitted by law.
Certain products, destinations, or jurisdictions may be subject to export controls, import restrictions, or local regulations. Customers are responsible for ensuring compliance with all applicable laws in their country.
WTA Technologies reserves the right to refuse or cancel orders where legal or regulatory restrictions apply.
9. Pricing Policy
All prices displayed on the website are subject to change without prior notice.
Prices shown do not include taxes, customs duties, import fees, brokerage charges, or other governmental charges unless explicitly stated.
Customers are responsible for any applicable taxes, duties, and fees imposed by local authorities.
Pricing errors, typographical mistakes, or technical inaccuracies may be corrected at any time, and WTA Technologies reserves the right to cancel orders affected by such errors.
10. Limitation of Liability
To the maximum extent permitted by law, WTA Technologies shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of its products, website, or services.
The total liability of WTA Technologies for any claim relating to a product shall not exceed the amount paid by the customer for that product.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to WTA Technologies Europe LDA, without regard to conflict of law principles.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts where WTA Technologies Europe LDA is established, unless otherwise required by applicable consumer protection laws.