Return and Refund Policy

WTA Technologies

At WTA Technologies, we are committed to providing high-quality veterinary equipment and accessories. Please read our Return and Refund Policy carefully.

1. 30-Day Return and Exchange Policy

We offer a return or exchange policy within 30 days from the original purchase date for products that present:

  • Manufacturing defects
  • Damage caused during transportation (must be reported immediately upon receipt)
  • Malfunction under normal operating conditions and proper use

To request a return or exchange within this period:

  • Contact our Customer Support team to obtain a Return Merchandise Authorization (RMA).
  • Provide proof of purchase and a detailed description of the issue.
  • Return the product in its original packaging, including all accessories and documentation.
  • Products returned without prior authorization may not be accepted.

2. Return Eligibility Conditions

To qualify for a return or exchange:

  • The item must be unused or used only for testing purposes.
  • The product must not show signs of misuse, negligence, improper installation, unauthorized repair, or modification.
  • Consumables, sterile products (if opened), and custom-made items are not eligible for return unless a verified manufacturing defect exists.
  • Shipping costs are non-refundable except when the return results from a WTA Technologies error or a confirmed manufacturing defect.

3. Refund Process

Upon receipt and inspection of the returned product:

  • If approved, the refund will be issued using the original payment method.
  • Processing times may vary depending on the financial institution or payment provider.
  • In some cases, a restocking fee may apply to returns of non-defective products.

4. Warranty and Technical Support (After 30 Days)

After the initial 30-day period, products will be covered under the applicable limited warranty terms.

We provide ongoing technical support for equipment-related issues. The warranty does not cover:

  • Damage caused by misuse, improper handling, or lack of maintenance
  • Electrical damage resulting from incorrect voltage or improper power supply
  • Unauthorized repairs or modifications
  • Normal wear and tear

If technical service is required, the customer may be responsible for shipping costs to and from our service facility unless otherwise specified in the applicable warranty terms.

5. International Orders

For international shipments:

  • The customer is responsible for all applicable taxes, customs duties, import fees, and related charges.
  • Return shipping costs are the responsibility of the customer, except in cases of confirmed manufacturing defects.