Return and Refund Policy

1. Exchange and Return Policy (not due to buyer's remorse): all occurrences involving exchanges or returns (not resulting from exercising the right of withdrawal) will be handled in accordance with the provisions of the Consumer Protection Code.

1.1 - The burden of returning/shipping the purchased products rests with WTA - Watanabe Tecnologia Aplicada Eireli EPP. Therefore, the company has priority in deciding the method of shipment. To avoid any expenses on your part for the return, it is essential that you contact the sales department before sending the purchased products back. WTA - Watanabe Tecnologia Aplicada Eireli EPP may choose to ship via the Post Office or another available service. In case of buyer's remorse, the product must be returned to WTA - Watanabe Tecnologia Aplicada Eireli EPP, intact, in its original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice).

 

1.2 - The product must be returned with the DANFE (Brazilian electronic invoice) and a letter describing the reason for the return. The absence of the DANFE and/or the letter will prevent the identification of the order and, consequently, the refund of the amount paid. Therefore, do not forget to send the DANFE and the letter describing the reason for the return.

 

1.3 - The refund of the product value, including the original shipping cost, will be processed after an analysis of the condition of the returned products and may be done in the following ways.

1.4 - For purchases made with a credit card, the refund request will be immediately submitted to your card issuer and registered. The refund on your statement, depending on the request date and your card's due date, may appear in up to two (2) subsequent statements.

1.5 - For purchases paid via bank slip, the refund will be made via DOC to the account you indicate. Timeframe for credit to your current account: seven (7) business days.

1.6 - Defective product

The maximum period for reporting defective products is 90 days.

The product must be sent to WTA - Watanabe Tecnologia Aplicada Eireli EPP, along with the invoice or proof of purchase, and will undergo evaluation. If no defect is detected, it will be returned to the customer.

1.7 - Other reasons

We request that you refuse delivery if you notice any damage to the product upon arrival, such as:

  1. open or damaged packaging;

  2. damaged product;

  3. Product does not match the order.

The deadline to request a return is 72 hours from the date of receipt.